Browser Link: Files Not Opening when Clicking Links in Clio

Modified on Fri, 21 Jul 2023 at 04:37 PM


We are aware of an issue that is causing Faster Suite Browser Link users to have trouble opening files from Clio and emailed links. To correct and/or work around this, try one of the following:

1. Enable Faster Files

Some users have repaired the function of the Faster Suite Browser Link by disabling the Faster Drive option in the Browser Link settings. To find this option, go to the ribbon and:
  • Click Faster Suite > Settings > Cloud Drive > Browser Link

  • Under the heading "Opening Files", select Faster Files from the drop-down menu.
  • Then click "Save + Close". You should now be able to open files directly from Clio.

2. Open the document from Faster Drive

Click "My Files" on the Faster Suite ribbon to show the Clio Cloud Drive. Here you can use Windows File Explorer to find and open the desired file.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article