Advanced Troubleshooting: Windows Event Log Errors

Modified on Fri, 02 Jun 2023 at 05:27 PM

In most situations, when Faster Suite encounters an error, it will write a message to the Windows Event Log.  To view this information, click on the Start menu, type "Event Viewer" and then press enter.

In the Event Viewer, expand Event Viewer > Windows Logs > Application and look for "Application Errors" as shown in the image below.





When you're sorting through information, here are a few things to be aware of:
1.  Multiple applications can create Application Errors.
2.  Faster Suite errors will almost always have "Faster Suite" or "AlphaDrive" in the name.
3.  If an error has already happened once in a Faster Suite session, it may not re-write the same error twice.  This means you may need to look at the date/time the error originally happened for the full details.

Once you have this information, it will make troubleshooting the error much easier.

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