Adobe: Error message stating "The File may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

Modified on Wed, 19 Jul 2023 at 02:50 PM

ISSUE

Users have reported receiving an error message similar to the one below resulting in inability to save Adobe PDF files to the Clio Cloud Drive. This is not a Faster Suite error rather an issue with Windows File Explorer.

RESOLUTION

Deactivate the preview pane in Windows File Explorer. To deactivate the preview pane perform the following steps:

Open Windows File Explorer
Navigate to "View" tab
Click the "Preview Pane" button so that it is no longer highlighted and you cannot see previews.