Adobe: Error message stating "The File may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

Modified on Wed, 19 Jul 2023 at 02:50 PM


Users have reported receiving an error message similar to the one below resulting in inability to save Adobe PDF files to the Clio Cloud Drive. This is not a Faster Suite error rather an issue with Windows File Explorer. 


Deactivate the preview pane in Windows File Explorer. To deactivate the preview pane perform the following steps:

  1. Open Windows File Explorer
  2. Navigate to "View" tab
  3. Click the "Preview Pane" button so that it is no longer highlighted and you cannot see previews.


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