ISSUE
When trying to access Microsoft Word documents through AlphaDrive, you receive an error message similar to the following:
The file 9257FF2D.docx is not available.
The file 9257FF2D.docx is not available.
CAUSE
This issue is caused by a known bug in McAfee Web Advisor that was reported in November, 2017.
WORKAROUND
The current workaround is to uninstall McAfee Web Advisor. Please note that you do not have to uninstall the complete McAfee security suite, only McAfee Web Advisor.
RESOLUTION
McAfee has investigated this issue and has determined that McAfee Web Advisor is incorrectly flagging WebDav documents (which includes documents from AlphaDrive) as unsafe. As of the date of this article, McAfee does not have an estimated date of resolution.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article