Faster Drive - The file 9257FF2D.docx is not available

Modified on Tue, 30 May, 2023 at 12:29 PM


When trying to access Microsoft Word documents through AlphaDrive, you receive an error message similar to the following:

The file 9257FF2D.docx is not available. 


This issue is caused by a known bug in McAfee Web Advisor that was reported in November, 2017.


The current workaround is to uninstall McAfee Web Advisor.  Please note that you do not have to uninstall the complete McAfee security suite, only McAfee Web Advisor.


McAfee has investigated this issue and has determined that McAfee Web Advisor is incorrectly flagging WebDav documents (which includes documents from AlphaDrive) as unsafe.  As of the date of this article, McAfee does not have an estimated date of resolution.

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